FAQ

FAQ

Q1. I can't add a new fixture, my WiFi AP is Dual-Band
Answer: To have two AP names for the 2.4GHz and 5.0GHz seperately. Then choose 2.4GHz.

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Q2. My phone is Android system, I can't find any fixture found in the APP, what should I check? 
Answer: Android needs to have the location permission and turn on the location to enable the WiFi communications.

a. Please allow the permissions when execute the App first time. Or check the App permissions and turn them ON.

b. Please check the WiFi and Location switches, turn them on. 

c. In case you can't find fixture still, try to turn off the mobile data.

Screenshot_20191130-204810_Package insta
Screenshot_20191130-204828_Package insta
Screenshot_20191130-204837_Package insta
Screenshot_20191130-212317_Package insta
Screenshot_20191130-204635_Settings.jpg

Q2. My phone is Android system, I can't find any fixture found in the APP, what should I check? 
Answer: Android needs to have the location permission and turn on the location to enable the WiFi communications.

a. Please allow the permissions when execute the App first time. Or check the App permissions and turn them ON.

b. Please check the WiFi and Location switches, turn them on. 

c. In case you can't find fixture still, try to turn off the mobile data.

IMG_0137CC2.png
IMG_0137CE1.png